Support to Grow – Sales and Service Teams

More than possible

Sales and service teams need to:

Care more than others think wise.

Risk more than others think safe.

Dream more than others think practical.

Expect more than others think possible.

The goal as a company is to have customer service that is not just the best but legendary.

Sam Walton

Who should attend?

Working professionals at:

Operative Level

Middle Level

Senior level

Contents

Organisations & people

Relationships

Need for co-operation

Teamwork

Customer orientation

Know your customers

Dealing with different customers/people

Converting problems to opportunities

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

Understanding people

Understanding self

Critical elements in people dealing

3C principles

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.

Communication

Co-operation

Collaboration

Interpersonal relationship

Art of building human relationships

The way you live is the way you lead

Learn continuously

Think differently

Success principals

Learning Objectives

Improve sales and service functionaries’ relationship & interaction with dealer principal, dealer staff & vehicle user

Evolve an understanding of the cross functional team working with a view to offer an enhanced experience to dealerships & vehicle user

Interaction Language

English

Hindi/ English

Methodology

Multimedia Presentation

Lecture

Facilitated Discussion

Group exercise

Individual exercise

Study material

Anecdotes

Role plays

Games

Q & A

What is the programme duration?

You may choose from the following durations.

1 day

2 days

3 days

3 1/2 days

What is the right duration for me?

Take Away

On attending the training workshop , the sales and service professionals will understand the importance of customer orientation & the need to build long term relationships with dealer teams to be able to effectively perform their role & meet organisation targets.

Want to customise the programme to your requirements?

Talk to us
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