Key to customer delight
Service Advisor is the first substantial contact at the automobile dealership.
His attitude & skills make or, break customer relationships.
This service advisor training workshop is meant to take the participants on a tour of what they may encounter in actual work conditions.
Who should attend?
Fresh candidates who wish to become service advisors with two wheeler, four wheeler, heavy vehicles service workshop
New joinees at automobile service workshop
Existing service advisors
Contents
Process flow in an automobile service workshop
Who is a service advisor?
Service advisor roles & responsibilities
Understanding customer requirements
Job card & its importance
Customer interaction during service process
Service advisor role in customer satisfaction
Right personality & its impact
Communication
Face to face
Telephone
Promoting service business
Step by step understanding & practice in simulated conditions
Take Away
On undergoing this training the participants will be ready to take their next step to delight customers in their role of service advisors.
Learning Objectives
Understand service advisor’s role
Learn essential skills & attitude to be an effective service advisor
Practice these skills in simulative conditions
Interaction Language
English
Hindi/ English
Methodology
Multimedia Presentation
Lecture
Facilitated Discussion
Group exercise
Individual exercise
Study material
Anecdotes
Role plays
Games
Q & A
What is the programme duration?
You may choose from the following durations.
2 days
3 days
3 1/2 days *
* 3 1⁄2 days service advisor training module is a certificate course. Post training, an assessment is carried out & successful participants are awarded a certificate.