Serving Delight – Service Advisor Training

Key to customer delight

Service Advisor is the first substantial contact at the automobile dealership.

His attitude & skills make or, break customer relationships.

This service advisor training workshop is meant to take the participants on a tour of what they may encounter in actual work conditions.

Who should attend?

Fresh candidates who wish to become service advisors with two wheeler, four wheeler, heavy vehicles service workshop

New joinees at automobile service workshop

Existing service advisors

Contents

Process flow in an automobile service workshop

Who is a service advisor?

Service advisor roles & responsibilities

Understanding customer requirements

Job card & its importance

Customer interaction during service process

Service advisor role in customer satisfaction

Right personality & its impact

Communication

Face to face

Telephone

Promoting service business

Step by step understanding & practice in simulated conditions

Take Away

On undergoing this training the participants will be ready to take their next step to delight customers in their role of service advisors.

Learning Objectives

Understand service advisor’s role

Learn essential skills & attitude to be an effective service advisor

Practice these skills in simulative conditions

Interaction Language

English

Hindi/ English

Methodology

Multimedia Presentation

Lecture

Facilitated Discussion

Group exercise

Individual exercise

Study material

Anecdotes

Role plays

Games

Q & A

What is the programme duration?

You may choose from the following durations.

2 days

3 days

3 1/2 days *

* 3 1⁄2 days service advisor training module is a certificate course. Post training, an assessment is carried out & successful participants are awarded a certificate.

What is the right duration for me?

Want to customise the programme to your requirements?

Talk to us
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