Managing DIVERSITY – Resolving Conflicts

There is no story if there is no conflict

Today's workplaces are diverse in true sense. Diversity increases potential for conflicts as conflict is a part of almost every interpersonal relationship.

Resolving conflicts is important if the relationship is to be long- lasting and rewarding.

In organisational settings workplace conflict and interpersonal discord can do more harm than is obvious. Successful organisations have mastered the technique of problem solving and resolving conflicts among its people.

Who should attend?

Working professionals at:

Middle Level

Senior Level

Contents

Collaborative problem solving

Understand behaviour

Learn cause behind behaviour

Understand problems

Objective look at situations

Managing conflicts effectively

Separating subject and emotions

Emotional intelligence

Win- win solutions

Take Away

Following this training workshop, the participants will be able to use collaborative problem solving approach and will be better equipped to resolve conflicts at their workplaces.

Learning Objectives

Get familiar with collaborative problem solving

Learn to deal with conflicts effectively

Interaction Language

English

Hindi/ English

Methodology

Multimedia Presentation

Lecture

Facilitated Discussion

Group exercise

Individual exercises

Study material

Anecdotes

Role plays

Games

Q & A

What is the programme duration?

You may choose from the following durations.

1 day

2 days

What is the right duration for me?

Want to customise the programme to your requirements?

Talk to us
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