Deal effectively with your customers
Correct inter-personal skills & attitude decides how a professional will succeed in today’s fast paced result oriented environment. Learn to deal effectively with your customers is an imperative. Getting it right is a make or break issue.
This training workshop discusses the key elements that make the interpersonal relationships flourish & aid in performance.
Who should attend?
Working professionals at:
Every customer is human & every human being is unique
Understanding different customer behaviour
Sales persons’ interactions with customers should not be based on my style but on their style.
Ways to effectively deal with different people
Talk in terms of“what the customer wants”
Tips to deal with customers
Plan, Prepare, Act
Courteous & pleasant disposition
The participants will take away clear understanding of inter- personal interaction processes. They will appreciate the skills & attitude that will help in selling effectively & more.
Understand & empathise with customers
Develop skills to effectively deal with customers
Build relationships with customers
Q & A
What is the programme duration?
You may choose from the following durations.