Deal Effectively with your Customers

Deal effectively with your customers

Correct inter-personal skills & attitude decides how a professional will succeed in today’s fast paced result oriented environment. Learn to deal effectively with your customers is an imperative. Getting it right is a make or break issue.

This training workshop discusses the key elements that make the interpersonal relationships flourish & aid in performance.

Who should attend?

Working professionals at:

Operative Level

Middle Level

Senior Level

Contents

Every customer is human & every human being is unique

Understanding people

Understanding different customer behaviour

Sales persons’ interactions with customers should not be based on my style but on their style.

Ways to effectively deal with different people

Talk in terms of“what the customer wants”

Golden rules

Tips to deal with customers

Plan, Prepare, Act

Solve problems

Empathy

Courteous & pleasant disposition

Positive communication

Take Away

The participants will take away clear understanding of inter- personal interaction processes. They will appreciate the skills & attitude that will help in selling effectively & more.

Learning Objectives

Understand & empathise with customers

Develop skills to effectively deal with customers

Build relationships with customers

Interaction Language

English

Hindi

Hindi/ English

Methodology

Multimedia Presentation

Lecture

Facilitated Discussion

Group exercise

Individual exercise

Study material

Anecdotes

Role plays

Games

Q & A

What is the programme duration?

You may choose from the following durations.

1 day

2 days

What is the right duration for me?

Want to customise the programme to your requirements?

Talk to us
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