A workshop on customer orientation

Put a Smile

on His Face

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so."

Mahatma Gandhi
 

Objective

• Improve customer focus

• Understand customer needs

• Commit to serve the customer/s

Take away

At the end of training workshop, the participants will appreciate the importance of customer focus to realise organisation & personal goals and will be aware of the methods available to institutionalise customer focus

3 + 1/2 days