Internal Customer orientation through improved interpersonal relations

Learn to Connect

In successfully running organisations, the complacency that sets in first is to take the internal customers/ colleagues for granted. Later, such behaviour manifests in complacency towards external customer as well.
 

This training module provides a proactive look towards interpersonal relations to enhance internal/ external customer satisfaction. It draws inputs from improvement methods used in manufacturing environment & soft skills needed for better interpersonal relationships..
 

Objective

• Improve interpersonal relationships

• Understand needs of internal customers

• Commit to serve the customer/s

Take away

At the end of training workshop, the participants will appreciate the importance of internal/ external customer focus to realise organisation & personal goals and will be aware of the necessity of improving interpersonal relations

3 + 1/2 days