Benchmarking means “improving by learning from others”. The purpose of benchmarking is to improve performance or services by identifying where changes can be made in either what is done or how things are done.

This training workshop focuses on process benchmarking.

Through benchmarking organizations evaluate various aspects of their processes in relation to best practice, usually within their own sector.

Objective

·         To understand what affects the performance in a business/ function

·         How to get a measure of current performance

·         To understand how to compare performance

Take away

The programme has a practical bent & is beneficial to teams & individuals who wish to benchmark & improve their work processes.