Customer Service is a Way of Life – Service Excellence

Customer service excellence is the core of your job

”As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”

Customer service professionals, whether in front-end or, back-end, must excel in their jobs to ensure that the power to serve is used to the continued business advantage.

Customer service excellence is the core of your job.

Who should attend?

Working professionals at:

Operative Level

Middle Level

Contents

Understand your role

Understand customer expectations

Give the customer that they want and in a manner that delights them

Ensure that system compliance helps the customer cause

Long term customer relationships are important for business

Treat customer complaints as opportunities to improve our system & customer relationship

Continual improvement & personalised attention delights the customer

Take Away

On attending this training workshop, the service professionals will be able to view their jobs in a different light and will also understand that they are the most important part of the customer satisfaction chain.

Learning Objectives

Service orientation is business orientation

Create lasting impressions with your customer

Interaction Language

English

Hindi/ English

Methodology

Multimedia Presentation

Lecture

Facilitated Discussion

Group exercise

Individual exercise

Study material

Anecdotes

Role plays

Games

Q & A

What is the programme duration?

You may choose from the following durations.

1 day

2 days

3 days

3 1/2 days

What is the right duration for me?

Want to customise the programme to your requirements?

Talk to us
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