Customer service excellence is the core of your job
”As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.”
Customer service professionals, whether in front-end or, back-end, must excel in their jobs to ensure that the power to serve is used to the continued business advantage.
Customer service excellence is the core of your job.
Who should attend?
Working professionals at:
Operative Level
Middle Level
Contents
Understand your role
Understand customer expectations
Give the customer that they want and in a manner that delights them
Ensure that system compliance helps the customer cause
Long term customer relationships are important for business
Treat customer complaints as opportunities to improve our system & customer relationship
Continual improvement & personalised attention delights the customer
Take Away
On attending this training workshop, the service professionals will be able to view their jobs in a different light and will also understand that they are the most important part of the customer satisfaction chain.
Learning Objectives
Service orientation is business orientation
Create lasting impressions with your customer
Interaction Language
English
Hindi/ English
Methodology
Multimedia Presentation
Lecture
Facilitated Discussion
Group exercise
Individual exercise
Study material
Anecdotes
Role plays
Games
Q & A
What is the programme duration?
You may choose from the following durations.
1 day
2 days
3 days
3 1/2 days