More than possible
Sales and service teams need to:
Care more than others think wise.
Risk more than others think safe.
Dream more than others think practical.
Expect more than others think possible.
The goal as a company is to have customer service that is not just the best but legendary.
Who should attend?
Working professionals at:
Organisations & people
Need for co-operation
Know your customers
Dealing with different customers/people
Converting problems to opportunities
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Critical elements in people dealing
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
Art of building human relationships
The way you live is the way you lead
Improve sales and service functionaries’ relationship & interaction with dealer principal, dealer staff & vehicle user
Evolve an understanding of the cross functional team working with a view to offer an enhanced experience to dealerships & vehicle user
Q & A
What is the programme duration?
You may choose from the following durations.
3 1/2 days
What is the right duration for me?
On attending the training workshop , the sales and service professionals will understand the importance of customer orientation & the need to build long term relationships with dealer teams to be able to effectively perform their role & meet organisation targets.