COMMUNICATION

“The single biggest problem in communication is the illusion that it has taken place.”

The ability to be a good communicator is the key ingredient to complete the essential toolkit for those who aspire to move into management and those who want to improve their effectiveness when dealing with the people they manage or guide as well as improve their communications with other departments in their company or organisation.

INTERPERSONAL

Good interpersonal skills are at the base of every successful organisation because at the end of the day you have to reach out to people.

Whether they are your customers, your suppliers, your vendors and even your employees, if there is a gap there will be misunderstandings and a resulting loss to organisations.

On the other hand ensuring effective interpersonal skills offers a distinct advantage. This workshop intends to improve interpersonal effectiveness in societal & organisational settings.

PROBLEM RESOLUTION

Conflict and problems are inevitable when several people are working together.

Techniques like PDCA & Root Cause Analysis can be used by organisations to understand and solve problems effectively.

Successful organisations have a winning team where conflicts and problems are resolved and collaboration is the key.

These workshops provide the participants with tools to handle problems /conflicts

NEGOTIATION

Negotiation is something that we do all the time and is not only used for business purposes.

There are many reasons why you may want to negotiate and there are several ways to approach it. Negotiation, in a business context, can be used for selling, purchasing, staff, borrowing & transactions, along with anything else that you feel are applicable for your business.

SELLING

Effectiveness in general selling skills are a must for sales professionals who interact on a regular basis with the clients and are responsible for pushing the sales.

Maintaining relationships, having an understanding of the market and collecting feedback on products/ quality of services, to align better with the requirements of the clients are some areas which also need to be strengthened to enhance effectiveness of selling.

INTERVIEWING

"When I interview people, and they give me an immediate answer, they are often not thinking. So I'm silent. I wait. Because they think, they have to keep answering. And it is the second train of thought that is the better answer. "

Robin Leach

Interviewing is all about questioning, listening & understanding. Deciding comes later. Interviewer has a Hobson’s choice: a wrong hire may damage the organisation, at the same time a good prospect not hired is hard effort (of many weeks) gone by.

PLANNING & ORGANISING

 “He who fails to plan, plans to fail”

Planning is bringing the future into the present so that you can do something about it now. All elements of a business require planning. Example: design, project, procurement, production, maintenance, delivery, supply-chain. This training looks at the planning process holistically and also gives an overview of planning methods that have been changing over times.