Customer Focus |
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Introductory note |
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
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Methodology |
 Lecture |
Case Study |
Individual exercises |
Group Exercises / Games |
Group discussions |
Role plays |
Multimedia presentations |
Evaluation |
Study material |
 Outbound activities |
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Training module available in (language) |
English |
Bilingual ( English & Hindi) |
Hindi |
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Training Module recommended for (levels) |
Operators / Associates |
First level supervision / Team Leaders |
Middle management |
Senior Management |
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Training module available in |
One day Programme |
Two day Programme |
Three day Programme |
Three plus day Programme |
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Number of Participants (recommended) |
15-16 people are recommended to attend the module in one batch |
Benefits / Programme Takeaways |
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At the end of training workshop, the participants will appreciate the importance of customer focus to realise organisation & personal goals and will be aware of the methods available to institutionalise customer focus
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