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Mannerism
Service and customer orientation
The way you conduct yourself makes the first impression
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Introductory note
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We often disregard the small details that have a bigger impact on our customer’s mind. Mannerism is the most basic of these and perhaps the most neglected – if only organisations realized what they are losing, the world would be a more civilized place!
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Methodology |
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Lecture |
Case Study |
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Individual exercises |
Group Exercises / Games |
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Group discussions |
Role plays |
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Multimedia presentations |
Evaluation |
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Study material |
Outbound activities |
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Training module available in (language)
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English |
Bilingual ( English & Hindi) |
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Hindi |
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Training Module recommended for (levels)
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Operators / Associates |
First level supervision / Team Leaders
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Middle management |
Senior Management |
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Training module available in
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One day Programme |
Two day Programme |
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Three day Programme |
Three plus day Programme |
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Number of Participants (recommended)
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15-16 people are recommended to attend the module in one batch |
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Benefits / Programme Takeaways
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Participants will learn to Instill manners as a personal value in life.
The participants will be able to internalize the need to be well mannered and the total effect it has on the organisation
This training will prepare them for better service and customers orientation
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