Quality Function Deployment |
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Introductory note |
The customers are continuously looking to improve the lifecycle costs of products & services. Customer focus is no more an optional. The customers today are demanding that the supplier organisations’ processes be aligned to their needs. QFD is a methodical tool to ensure that the customer delight is addressed in every step of the way. |
Methodology |
 Lecture |
Case Study |
Individual exercises |
Group Exercises / Games |
Group discussions |
Role plays |
Multimedia presentations |
Evaluation |
Study material |
 Outbound activities |
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Training module available in (language) |
English |
Bilingual ( English & Hindi) |
Hindi |
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Training Module recommended for (levels) |
Operators / Associates |
First level supervision / Team Leaders |
Middle management |
Senior Management |
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Training module available in |
One day Programme |
Two day Programme |
Three day Programme |
Three plus day Programme |
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Number of Participants (recommended) |
15-16 people are recommended to attend the module in one batch |
Benefits / Programme Takeaways |
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Understand the concept of Quality Function Deployment
Learn why & how with a 360 degree view
Familiarity and ease of participation in QFD Exercise
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