The single biggest problem in communication is the illusion that it has taken place.
The ability to be a good communicator is the key ingredient to complete the essential toolkit for those who aspire to move into management and those who want to improve their effectiveness when dealing with the people they manage or guide as well as improve their communications with other departments in their company or organisation.
Good interpersonal skills are at the base of every successful organisation because at the end of the day you have to reach out to people.
Whether they are your customers, your suppliers, your vendors and even your employees, if there is a gap there will be misunderstandings and a resulting loss to organisations.
On the other hand ensuring effective interpersonal skills offers a distinct advantage. This workshop intends to improve interpersonal effectiveness in societal & organisational settings.
Planning & Organizing
He who fails to plan, plans to fail.
Planning is bringing the future into the present so that you can do something about it now. All elements of a business require planning. Example: design, project, procurement, production, maintenance, delivery, supply-chain. This training looks at the planning process holistically and also gives an overview of planning methods that have been changing over times.
Selling & Negotiation
Negotiation is something that we do all the time and is not only used for business purposes.
There are many reasons why you may want to negotiate and there are several ways to approach it. Negotiation, in a business context, can be used for selling, purchasing, staff, borrowing & transactions, along with anything else that you feel are applicable for your business.
As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.
Service professionals, whether in front-end or, back-end, must excel in their jobs to ensure that the power to serve is used to the continued business advantage.