Interpersonal relationships
The personnel in direct touch with the customers are the real brand ambassadors of your organisation.
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Introductory note |
Correct skills and attitude of these key personnel decides how the customers will perceive your brand. Getting it right is a make or break issue
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Methodology |
 Lecture |
Case Study |
Individual exercises |
Group Exercises / Games |
Group discussions |
Role plays |
Multimedia presentations |
Evaluation |
Study material |
 Outbound activities |
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Training module available in (language) |
English |
Bilingual ( English & Hindi) |
Hindi |
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Training Module recommended for (levels) |
Operators / Associates |
First level supervision / Team Leaders |
Middle management |
Senior Management |
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Training module available in |
One day Programme |
Two day Programme |
Three day Programme |
Three plus day Programme |
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Number of Participants (recommended) |
15-16 people are recommended to attend the module in one batch |
Benefits / Programme Takeaways |
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Learning attitude and positive signals while communicating
Empathy towards the other party- value of listening
Better understanding of the customer interaction process
The right skills and attitude that make communication effective and fruitful
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