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A happy workplace
Departmental Purpose Analysis |
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Introductory note
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For an organisation to be customer driven, it needs to be process driven. Process approach to work is a key differentiator and enables effective utilization of resources and continuous process improvement.
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Methodology |
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Lecture |
Case Study |
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Individual exercises |
Group Exercises / Games |
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Group discussions |
Role plays |
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Multimedia presentations |
Evaluation |
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Study material |
Outbound activities |
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Training module available in (language)
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English |
Bilingual ( English & Hindi) |
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Hindi |
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Training Module recommended for (levels)
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Operators / Associates |
First level supervision / Team Leaders
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Middle management |
Senior Management |
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Training module available in
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One day Programme |
Two day Programme |
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Three day Programme |
Three plus day Programme |
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Number of Participants (recommended)
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15-16 people are recommended to attend the module in one batch |
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Benefits / Programme Takeaways |
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Understanding of the departmental purpose analysis (DPA) concept
Improvement in customer focus
Alignment to organizational goals
Effective utilization of the concept with a view to limited/organization wide implementation.
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